Refund policy

Returns & Refunds

We want you and your pet to be happy with your KavrioPets purchase! 🐾 If something isn’t right, we’re here to help.

Returns
We accept return requests within 30 days of delivery. To be eligible for a return, your item must be unused, in its original condition, and include any original packaging.

Please contact us before returning an item. Returns sent without first contacting us may not be accepted.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery. Include your order number and photos of the item so we can review the issue and make it right.

Non-Returnable Items
For health and hygiene reasons, certain used pet grooming, feeding, or personal-care products may not be eligible for return. Items that have been used, damaged after delivery, or returned without their original packaging may also be ineligible.

Return Shipping
If you are returning an item because you changed your mind, ordered the wrong item, or no longer want the product, return shipping costs are the customer’s responsibility.

If an item arrives damaged, defective, or incorrect, please contact us before sending anything back so we can determine the appropriate solution.

Refunds
Once an approved return is received and inspected, we’ll notify you of the refund status. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or card provider to process the refund.

Order Cancellations
If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee changes or cancellations once an order has entered processing or shipped.

Questions?
If you have any questions about a return or refund, please contact us. We’re happy to help! 🐾